Your data, explained clearly.

Information you provide

We collect information you submit to Maxlona, including your name, email address, password or authentication credentials, organization and profile details, support messages, and billing-related contact information. Payment card details are processed by our payment provider and are not stored directly by Maxlona.

Product and organization data

When you use the service, we process the applications, environments, feature flags, targeting rules, variants, keys, webhooks, notes, approvals, and other configuration data that you or members of your organization create. Audit records may identify the user who performed an action and the affected item.

Usage, device, and diagnostic data

We may automatically receive IP address, browser or device type, operating system, app version, request and event timestamps, pages or features used, performance measurements, and error or crash diagnostics. The Android app uses Microsoft Application Insights for operational telemetry. We also use cookies or local storage for authentication, preferences, security, and essential site functionality.

Why we process your data

• Provide, operate, authenticate, and secure Maxlona.
• Store and evaluate feature-management configuration.
• Maintain audit history and support collaboration within your organization.
• Process subscriptions, communicate service information, and respond to support requests.
• Diagnose failures, monitor performance, prevent abuse, and improve the service.
• Comply with legal obligations and enforce our agreements.

When information is shared

We do not sell your personal information. We may share information with vendors that provide cloud hosting, monitoring, email delivery, customer support, fraud prevention, and payment processing, only as needed to provide those services. Information is also visible to authorized members and administrators of the organization associated with your account.

We may disclose information when required by law, to protect rights and safety, or as part of a merger, acquisition, financing, or sale of assets. We may process information in countries other than the country where you live, subject to applicable safeguards.

Access, correction, and deletion

Depending on your location, you may have rights to access, correct, export, restrict, object to processing of, or delete personal information. Organization administrators may also manage member access and organization data.

To request account or personal-data deletion, visit our account and data deletion page. You can submit a verified request after signing in, email support@maxlona.com, or use our contact form if you cannot access your account. We may retain limited information when required for security, fraud prevention, legal compliance, dispute resolution, or enforcement of agreements.

Children

Maxlona is a business software service and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

Protecting information

We use administrative, technical, and organizational safeguards designed to protect information, including encrypted network connections and access controls. No transmission or storage system can be guaranteed completely secure.

We retain information for as long as needed to provide the service, maintain legitimate business and security records, and meet legal obligations. Retention periods vary according to the type of information and why it is processed.

Policy updates

We may update this policy as our services or legal obligations change. We will post the revised policy here and update the effective date. When appropriate, we may provide additional notice through the service or by email.